Depending on how you interact with us, we may collect your name, email address, mobile number, billing or shipping address, PIN code, products ordered, order value, delivery status and transaction history.

We may also collect product-recommendation quiz responses and associate them with the email address you provide, communications with our support team, and technical information collected through cookies or similar technologies used by our website platform and authorised technology providers.

Because quiz responses may reveal preferences concerning intimate-wellness products, we treat access to this information with particular care.

We may use personal information to process and fulfil orders, process payments, provide tracking, communicate about orders, provide customer support, generate and improve product recommendations, maintain transaction records, prevent fraud, operate and improve the website, understand website performance, comply with legal obligations and resolve disputes.

We may also send product information, offers and promotions where permitted under applicable law.

Our recommendation quiz helps adult customers identify products that may suit their stated preferences. Quiz responses may be associated with the email address you provide and may be retained for recommendation and service-improvement purposes.

We do not sell or rent quiz responses and do not provide individual quiz responses to advertising networks such as Meta or Google for individual-level advertising targeting.

The quiz provides general shopping recommendations only and does not provide medical advice, diagnosis or treatment.

Where permitted by applicable law and based on the applicable consent or lawful basis, we may use contact details you provide to communicate information about products, offers and services.

Marketing emails will provide a practical mechanism for unsubscribing. Unsubscribing from promotional communications does not prevent us from sending communications reasonably necessary to service an order, such as payment confirmations, order updates, delivery notifications or support responses.

Our website is built using third-party website technology, including Systeme.io, and may use cookies or similar technologies necessary for website functionality.

We may also use analytics and advertising technologies, including services provided by third parties such as Google or Meta. These technologies may collect device information, browser information, pages visited, interactions, approximate location derived from network information and referral information.

We do not sell or rent personal information to advertisers.

We may use third-party service providers including Systeme.io, payment gateways such as Razorpay, courier and logistics providers, communication providers, analytics providers, advertising platforms, hosting providers, suppliers, fulfilment partners and professional service providers.

YourSecretNeeds does not intentionally store complete credit-card or debit-card numbers. Payment credentials are processed through the relevant payment provider.

To fulfil orders, we may provide delivery partners with information such as recipient name, delivery address, PIN code, telephone number and other information reasonably necessary to complete delivery.

Where a supplier or fulfilment partner is involved in fulfilling an order, information necessary to fulfil that order may also be provided to that partner. We aim to minimise disclosure to what is reasonably necessary.

Some technology providers or their infrastructure may process or store information outside India. Where personal data is processed outside India, we will handle such processing in accordance with applicable Indian data-protection requirements.

Where operationally possible, orders are shipped in plain, discreet external packaging that does not disclose the intimate nature of the products inside. The YourSecretNeeds name is intended to be absent from the exterior of packages where operationally possible, and specific intimate-product names are not intended to appear on external courier labels except where disclosure is legally or operationally necessary.

We treat order history and intimate-product purchase information as private and restrict access to personnel and service providers who reasonably require it for fulfilment, support, accounting, fraud prevention, compliance or operation of the service.

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, for legitimate operational requirements, or as necessary to comply with applicable legal, tax, accounting, transaction-record, fraud-prevention or dispute-resolution requirements.

We use reasonable technical and organisational measures designed to protect personal information. No website, transmission or storage system can be guaranteed to be completely secure, and we do not represent that electronic information is “100% secure.”

Nothing in this policy limits rights available to you under applicable law. Where applicable, you may have statutory rights concerning access to information about your personal data, correction, completion, updating, erasure and grievance redressal.

Certain information may need to be retained where retention remains necessary for the specified purpose or is required under applicable law.

YourSecretNeeds is an 18+ website. Our products and services are intended only for adults and we do not knowingly intend to offer or sell intimate-wellness products to persons under 18.

We may disclose information where reasonably necessary to comply with applicable law, court orders, regulatory requirements or legally valid requests from government or law-enforcement authorities. We may also use or disclose information where reasonably necessary to investigate fraud, enforce our rights or protect customers and the business.

Privacy requests and complaints may be sent to support@yoursecretneeds.com.

YourSecretNeeds sells intimate-wellness products intended only for adults aged 18 years or older. By entering the website and/or placing an order, you represent that you are at least 18 years old. We reserve the right to refuse or cancel an order where we reasonably believe the purchaser is under 18.

Unless expressly stated otherwise, products are offered for delivery within India and to PIN codes serviced by our logistics partners.

We aim to provide accurate product descriptions, photographs, measurements and specifications. Product appearance, colour or packaging may vary slightly because of photography, display settings, manufacturing changes or supplier packaging updates.

Reasonable variations do not permit substitution of a materially different product without the customer's agreement. Specifications such as material, waterproofing, battery requirements, dimensions, modes, charging capability and app compatibility are stated only where reasonably verified.

Some products may be manufactured by third parties and/or imported. Manufacturer warranties, where offered, remain subject to the manufacturer's applicable terms. Where mandatory manufacturer, importer, country-of-origin or other statutory product information is required, we aim to make the applicable information available in accordance with law.

Submitting an order does not prevent us from cancelling it for legitimate reasons including unavailability, payment failure, suspected fraud, an obvious pricing/listing error, legal restrictions or inability to service the delivery address.

Where YourSecretNeeds cancels a paid order, any amount that we are legally required to return will be handled in accordance with applicable consumer law. Where appropriate and lawfully agreed with the customer, store credit may be offered as an alternative.

Unless otherwise indicated, prices are displayed in Indian Rupees (INR) and are intended to include applicable taxes unless expressly indicated otherwise. Any applicable delivery charge or other compulsory charge will be displayed before completion of the purchase.

Available payment methods may include cards, UPI, supported online payment methods and Cash on Delivery where available. Customers must use only payment methods they are legally authorised to use. YourSecretNeeds does not intentionally store complete payment-card numbers.

We may review, hold or cancel transactions reasonably suspected of fraud, payment abuse or unauthorised use. Repeated refused or undelivered COD orders may result in COD being restricted for future orders.

Orders are delivered through third-party logistics providers. Dispatch ordinarily takes approximately 3–5 business days, although this is not a guaranteed delivery date.

Where operationally possible, YourSecretNeeds branding will not appear externally, intimate product names will not appear on the external courier label and the nature of the contents will not be apparent from the external packaging. Required sender, logistics, invoice or legal information may still appear.

Because intimate-wellness products are personal-use and hygiene-sensitive items, we do not accept physical returns or exchanges as a store policy, whether an item is opened, unopened, used or unused. An intimate product that has left our controlled fulfilment process is not placed back into saleable inventory.

Orders are checked and packed under recorded video procedures before handover to established third-party logistics providers. If a genuine wrong-item, missing-item, transit-damage or manufacturing-defect issue occurs, contact us promptly. Verified issues may be resolved without requiring the intimate product to be physically returned, subject to remedies required by applicable law.

Products are sold for adult personal-wellness and recreational purposes unless specifically stated otherwise. They are not represented as medical devices and are not intended to diagnose, prevent, treat or cure medical conditions unless expressly and lawfully identified otherwise.

Our product recommender provides general shopping recommendations based on information supplied by the user. Recommendations are subjective and do not constitute medical advice, diagnosis or a guarantee that a particular product will suit every customer.

Original YourSecretNeeds branding, website text, graphics, design elements, photographs and other original content are protected by applicable intellectual-property laws. Third-party trademarks remain the property of their respective owners.

Where customers submit reviews or other content, they retain ownership of their original content but grant YourSecretNeeds a non-exclusive permission to display and use that content in connection with our website and marketing, subject to applicable law. We may moderate unlawful, abusive, spam or privacy-invasive content.

Promotions may be subject to specific eligibility requirements, dates, stock availability, product exclusions, minimum purchase requirements and other stated conditions. Unless expressly permitted, promotional codes cannot normally be combined.

We do not guarantee uninterrupted website availability. Independent third-party services such as payment providers, couriers or app-enabled product platforms may be governed by their own terms and privacy policies.

To the extent permitted by applicable law, YourSecretNeeds and The Goods Gallery will not be responsible for indirect or consequential losses resulting from misuse of products, failure to follow instructions, unauthorised use or circumstances outside our reasonable control. Nothing in these Terms excludes or restricts liability or consumer remedies that cannot lawfully be excluded.

These Terms are governed by the laws of India. Subject to mandatory consumer-law jurisdiction and other jurisdiction that cannot lawfully be excluded, disputes shall be subject to the competent courts at Delhi, India.

For support and grievances, email support@yoursecretneeds.com.

We do not accept returns or exchanges of intimate-wellness products under our store policy, whether the product is opened, unopened, used or unused.

This includes change of mind, personal preference, ordering the wrong size/model/product, deciding that the product is not suitable after purchase, or no longer wanting the item.

Because these are personal-use and hygiene-sensitive products, an item that has left our controlled fulfilment process cannot be placed back into saleable inventory.

Our no-return approach is designed around hygiene, customer safety and chain-of-custody protection. Intimate products are personal-use items, so we do not resell merchandise once it has been dispatched to a customer.

We also use order-checking and recorded packing procedures before dispatch and rely on established third-party logistics providers to reduce the risk of packing and delivery errors.

Orders are checked during fulfilment and packing is recorded on video as part of our internal order-verification process. These records may be reviewed when investigating claims involving an incorrect item, missing item, quantity discrepancy or condition at dispatch.

Recorded packing is an operational safeguard; it does not prevent a customer from contacting us about a genuine problem or remove any right that cannot legally be excluded.

We use established third-party logistics providers for delivery. If the outer parcel is visibly opened, materially damaged or appears tampered with at the time of delivery, please refuse delivery where reasonably possible and contact us promptly.

Photographs or video of the parcel, shipping label and visible damage can assist us when raising an investigation with the logistics provider.

If you believe that an item is wrong, missing, damaged in transit or genuinely defective, email support@yoursecretneeds.com as soon as possible, preferably within 24 hours of recorded delivery for visible fulfilment or transit issues.

Do not send the product back to us. We do not require intimate products to be physically returned through our ordinary claims process. We will review the available evidence, including our packing records, courier information and evidence supplied by you.

Where a claim is verified, the available resolution may include a replacement, refund or another remedy appropriate to the circumstances and required by applicable law.

For claims involving visible transit damage, an incorrect item, missing contents or a quantity discrepancy, an uninterrupted unboxing video is strongly recommended. Ideally, recording should begin before the parcel is opened and show the sealed outer packaging, shipping label, opening process and contents.

We may also consider photographs, courier records, our recorded packing evidence and other credible information. We will never ask for photographs or video showing an intimate product in actual intimate use.

If a product appears to have a genuine manufacturing defect, contact support with your order number, a description of the issue and any reasonable supporting evidence requested for diagnosis.

Where troubleshooting confirms a qualifying defect, we may provide a replacement, refund or other appropriate remedy without requiring the intimate product to be returned. Manufacturer warranties, where applicable, remain subject to their own terms and applicable law.

You may request cancellation before an order has been dispatched by emailing support@yoursecretneeds.com. We will make reasonable efforts to stop fulfilment, but cancellation cannot be guaranteed once packing or courier handover is already in progress.

Once an order has been dispatched, customer-requested cancellation, return or exchange is not available under our store policy. If the parcel is lost in transit or another genuine fulfilment issue occurs, contact us and we will investigate it with the logistics provider.

We may cancel an order because of stock unavailability, payment failure, suspected fraud, an obvious listing or pricing error, legal restrictions or inability to fulfil the order. If we cancel a paid order, any amount that must be refunded will be processed in accordance with applicable law.

A refund is not a return entitlement. A monetary refund may be issued where we cancel a paid order, where a verified claim warrants a refund, where a parcel is confirmed lost, or where applicable law requires one.

Once a refund is approved, we aim to initiate it within approximately 3–5 working days. Banks, card networks, UPI providers and payment gateways may require additional time to credit the amount after initiation.

Our no-return store policy is intended to protect hygiene and product integrity. It is not intended to exclude or restrict any remedy that a customer is mandatorily entitled to under applicable Indian consumer law.

For order problems, cancellation requests or claims, email support@yoursecretneeds.com with your order number and relevant evidence. Please do not courier or otherwise send an intimate product back unless a return is specifically required by applicable law and you have received written instructions from us.

We deliver within India, subject to serviceability of the customer's PIN code. Availability may vary according to courier coverage, product type and operational restrictions.

Orders are ordinarily dispatched within approximately 3–5 business days. This is an estimated processing period rather than an absolute guarantee.

Actual delivery times vary by destination, PIN code, courier, weather, holidays, logistics network conditions and circumstances outside our reasonable control. Any delivery estimate should therefore be treated as an estimate unless expressly guaranteed. Where tracking is made available by the courier, customers may receive tracking information by email, SMS, WhatsApp or another available channel.

Orders are shipped in plain, discreet packaging designed not to reveal the intimate nature of the contents. Where operationally possible, YourSecretNeeds branding will not appear externally and specific intimate-product names will not appear on external courier labels. Legally or operationally required sender, invoice, shipping and courier information may still appear. We do not intentionally make false customs, courier or product declarations by describing products as unrelated goods.

Customers are responsible for providing a complete and accurate recipient name, mobile number, address, landmark where appropriate and PIN code. If a parcel is returned because incorrect or incomplete information was supplied by the customer, reasonable reshipping or return-to-origin charges may apply where legally permissible.

Courier partners may make one or more delivery attempts depending on their procedures. If delivery repeatedly fails or is refused by the recipient, the parcel may be returned to us. Where failed delivery resulted from customer-provided incorrect information, repeated refusal or customer unavailability, actual shipping/RTO charges may be taken into account where legally permissible. Where the failure was caused by us or our delivery arrangements, the customer will not be charged an additional shipping fee for correcting that failure.

If a parcel appears visibly opened, materially damaged or tampered with at the time of delivery, do not accept it where reasonably possible. Contact support@yoursecretneeds.com as soon as possible. Photographs or video of the package may assist our investigation.

If tracking shows your parcel as delivered but you have not received it, contact us within 24 hours at support@yoursecretneeds.com. We will first investigate the delivery with the courier rather than automatically treating the shipment as lost.

Where our investigation establishes that a parcel was genuinely lost in transit, we will arrange an appropriate replacement or refund/remedy.

Once a parcel has been correctly delivered to the address provided, customers are generally responsible for safeguarding it from other persons who may have access to that address. This does not affect claims involving incorrect delivery or other circumstances for which responsibility remains with us or the courier under applicable law.

Any applicable shipping charge will be shown before completion of checkout. We do not currently promise a permanent free-shipping threshold. If we cannot fulfil an order, we will contact the customer and provide the remedy required under applicable law.

For shipping and delivery questions, email support@yoursecretneeds.com.

This website and the products offered through it are intended exclusively for adults aged 18 years or older. By entering the website or placing an order, you represent that you are at least 18. We do not knowingly intend to sell intimate-wellness products to minors.

YourSecretNeeds presents products as adult personal-wellness products. We aim to avoid unnecessarily explicit public-facing presentation and to describe products in an informative, product-focused and responsible manner.

Product descriptions, educational information, product comparisons, FAQs and quiz recommendations are provided for general informational and shopping purposes. They are not medical advice, diagnosis or treatment. If you have a medical condition, injury, pregnancy-related concern, sensitivity, pain or another health concern relevant to using a product, consult an appropriately qualified healthcare professional.

Individual experiences differ. No product is guaranteed to produce a particular physical, emotional, sexual or wellness outcome. Customers should read and follow manufacturer instructions, warnings and specifications supplied with a product. Do not use a product that appears damaged, unsafe or unsuitable.

We aim not to claim characteristics such as waterproofing, specific material composition, number of modes, charging capability, battery requirements, dimensions, app compatibility or manufacturer warranty unless the specification has been reasonably verified.

Third-party product names, trademarks and logos belong to their respective owners. Displaying a third-party trademark does not imply ownership of that trademark by The Goods Gallery.

YourSecretNeeds™ branding, original copy, graphics, photographs and design elements are protected to the extent available under applicable intellectual-property law. The ™ symbol indicates a claim to the mark and should not be interpreted as a representation that a mark is registered unless registration has in fact been obtained.

Where a product includes a manufacturer warranty, the warranty is subject to the manufacturer's terms. YourSecretNeeds does not represent that every product includes a manufacturer warranty. Nothing in this provision removes statutory rights that apply independently of a manufacturer warranty.

Certain functionality may depend on independent third parties including payment gateways, courier companies, mobile applications used with app-enabled products and hosting providers. Where a product depends upon a third-party application, compatibility may vary by operating system, mobile device, application version and availability of the third-party service.

Products, prices and offers may change. We may discontinue products or offers and may refuse or cancel orders for legitimate reasons described in our Terms. We will not substitute a materially different product without customer agreement. Products must be used only by adults, lawfully, for their intended purpose and according to relevant instructions and warnings.

Nothing in our Legal Notice, Terms, Refund Policy, Shipping Policy or other website content is intended to exclude or restrict rights that customers are entitled to under applicable Indian consumer law.

We may take reasonable steps to investigate suspicious transactions, prevent payment fraud, refuse fraudulent orders, restrict abusive COD use and protect our customers, business and payment infrastructure.

The website and transactions are governed by applicable laws of India. Subject to mandatory consumer-law jurisdiction and other rights that cannot legally be excluded, disputes will be subject to competent courts in Delhi, India.

Operator: The Goods Gallery
Support & grievances: support@yoursecretneeds.com
WhatsApp: through the official WhatsApp contact published on the website.